When ordering from shopsoloitca.com you are confirming that you have consulted your Eye Care Specialist and are fully aware of how to care for soft contact lenses. If lenses are damaged due to incorrect lens care, we will not be held liable. Your contact lenses can be worn for up to 8 hours a day.
We guarantee that all contact lenses will be shipped free of any defects and are factory sealed and will not have any damage prior to being opened. Please thoroughly inspect and check from the glass vial prior to opening in order to identify any damage or tears as these are visible immediately. Once you open the seal we will not be liable for any damage that results thereafter.
We do not refund, exchange or replace lenses if a customer does not like the final color of the lenses on their eyes or changes their mind about the color. The color of contact lenses may vary in reality because your natural eye color and skin tone determines how the lenses will look on YOU. Please do your research online or by checking our Instagram page BEFORE placing your order to ensure that you have a better idea of how the lenses will look on you.
RETURN & REFUND POLICY
Due to the nature of our product we do not accept returns, exchanges, or refunds. All sales are final.
Order cancellation requests will be considered, but are not guaranteed. This is because we work around the clock to ship out orders as quickly as possible, and we cannot cancel an order once it has been dispatched.
We guarantee that all contact lenses will be shipped free of any manufacturer defects and will be packaged and sealed in sterile vials and box.