When ordering from shopsoloitca.com you are confirming that you have consulted your Eye Care Specialist and are fully aware of how to care for soft contact lenses. If lenses are damaged due to incorrect lens care, we will not be held liable. Your contact lenses can be worn for up to 8 hours a day.
We guarantee that all contact lenses will be shipped free of any defects and are factory sealed and will not have any damage prior to being opened. Please thoroughly inspect and check from the glass vial prior to opening in order to identify any damage or tears as these are visible immediately. Once you open the seal we will not be liable for any damage that results thereafter.
We do not refund, exchange or replace lenses if a customer does not like the final color of the lenses on their eyes or changes their mind about the color. The color of contact lenses may vary in reality because your natural eye color and skin tone determines how the lenses will look on YOU. Please do your research online or by checking our Instagram page BEFORE placing your order to ensure that you have a better idea of how the lenses will look on you.
Due to the nature of our product we do not accept returns, exchanges, or refunds. All sales are final.
Order cancellation requests will be considered, but are not guaranteed. This is because we work around the clock to ship out orders as quickly as possible, and we cannot cancel an order once it has been dispatched.
We guarantee that all contact lenses will be shipped free of any manufacturer defects and will be packaged and sealed in sterile vials and box.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. All of our shipping options include tracking and ship within 24 hours except for pre-order items which may take up to 3-6 Business Days for dispatch.
DHL Express 3-5 Business Days $19 (includes tracking)
DHL Express 2-4 Business Business Days $19 (includes tracking)
DHL Express 3-5 Business Business Days $25 (includes tracking)
DHL Express 3-5 Business Business $39 (includes tracking)
IMPORTANT NOTE: Please track your packages. We are not responsible for lost or stolen shipments. The package or a notice of attempted delivery may/will be left at your front door by the delivery courier if no one is home to receive it. We have no control over what happens to your package once the delivery courier delivers it. We do not replace or refund orders that are scanned "delivered" by Fedex or DHL.
CUSTOMS, DUTIES & TAXES
To avoid unexpected customs fees or duties, check with the customs department in your country about its importation policies. We are NOT responsible for any sales taxes, customs duties or other taxes charged by your customs department. The shipment time may change according to various circumstances that are beyond our control, and you are required to check the status of your shipment(s) by using the tracking number(s) provided. We will not be responsible and will not be required to pay any payment or refund a payment, that will be required to be paid by you as a result of any delay or problem with the customs department in the shipment's destination country and/or any other problem that may occur during or after the shipment has reached its destination and any delay before the shipment has reached its destination. We will not be liable in any way to any kind of custom tax payments that the customer was required to pay in order to receive the shipment when it arrives to its destination. We can not control or take into account custom tax regulations in various countries all over the world and as a result the customer is responsible for any custom tax payments, or any other payments, as required according to the regulations of the relevant authorities in the destination of the shipment.
For packages that are not received or collected within 7 days, we cannot issue a refund unless the package returns back to us. Once the package is returned, a handling fee of US$30 will be deducted from the total refund amount to cover our cost of shipping, return and administrative fees.
If you refuse a shipment from shopsoloitca.com, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to us. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
If your order is returned to us due to an incorrect or insufficient address, you are responsible for the original shipping cost. This amount will be deducted from your order.
* Please note that the shipping time frame provided above is estimated and delays due to customs and import regulations are possible and out of our control.